SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DBZHub.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dbzhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and nice. Very good embroidery is not sewn patches. Seller very fast 10 days. I reward him
Es genial y super suave, el problema es que me queda enorme, tenía que haber pedido la de niño.
It’s a little too big in the arms. Other than that my boyfriend loves it .
Hi say q I am very happy has arrived earlier than I expected I like very much thank you
Size large, it will be a XL in Spain at least, it's very soft and fatter than I thought.
It's come in good time, I 'd use it as a bathrobe, because from bathrobe I think it wouldn't dry, since the fabric is velvet. It's one size fits all, but it's quite a size, it's super big, I 'd say almost XXL at least. The length of the arm equal, it's super long, it covers you to the hand, i'll have to double it, haha. The embroidered logo, there's no need to worry about it falling off with washed loaves. A 10⭐⭐⭐⭐
It’s really soft and big
Gooddddddddd
Loved, fabric and great super soft, only and quite large and I got 1.68 and kilos, more to stay home and great warm.
Fast shipping, soft and warm material, the color is perfect. Sleeves are a little bit long.
Received between 15 and 20 days, pretty fast. Not recommended as bathrobe, since the tissue is little absorbent. Pero as robe male funny is great. Does not give much value But is pretty thin. Tissue bright. Good gift for a "geek".
Bon produit Merci
It's a little too big, but beautiful *.*
I got what I was expecting, thank you very much
All Super exactly as described. Falls a bit big from considering the adult version. So also what XXL men.
The item arrived on time. The material is really soft and the colour are vibrant and stitching are perfect. I have not washed it yet. Hopefully, the colour stays. I will provide additional feedback if there’s issue with the wash. Otherwise, it’s an excellent buy.
Very good material, my son loves a lot, I am satisfied with gift in addition received very quickly
I thought the dressing gown would be slightly thicker but it is very soft. Delivered in 28 days. Good follow-up of the order I recommend
It's just like the picture, it gives a lot of size, it's like an XXL or more, I bought it for a boy from 1,85 and 110 k and it's a little big